Terms &
Conditions
Welcome to Isle Gallery website.
We sell our products to
you subject to the terms and conditions listed here. Please read them
carefully before using our website. By using our website, you show
your agreement to be bound by these terms and conditions. If you do
not agree to be bound by these terms and conditions you may not use
or access this website.
The term ‘Isle gallery’
or ‘us’ or ‘we’ refers to the owner of the website whose
registered office is
Isle gallery / The Mill Shop Ltd
Tynwald Mills
St Johns
Isle of Man
IM4 3AD
The term ‘you’ refers
to the user or viewer of our website.
Use of the website
If before placing an order
with us you are unsure of any of the terms and conditions or may have
a question relating to the terms and conditions please contact us by
email at info@islegallery.com .
You are provided with
access to this website in accordance with these conditions and any
orders placed by you must be placed strictly in accordance with these
conditions.
You warrant that the
personal information which you are providing when you are registering
you details as a customer is true, current and accurate, complete in
all respects and you agree not to impersonate any other person or
entity or to use a false name that you are not allowed to use.
Your use of information or
materials on this website is entirely at your own risk, for which we
shall not be liable. It shall be your own responsibility to ensure
any products, services or information available through this website
meets your specific requirements.
Unauthorised use of this
website may give rise to a claim for damages and/or be a criminal
offence.
We have made every
reasonable effort to display the products featured as accurately as
possible. However, the colours and display’s we use and colour
capabilities of your particular computer monitor, may greatly affect
the colours you actually see on screen. The Mill Shop cannot be held
responsible for any limitations of your monitor and cannot guarantee
that your monitor’s display of any colour, texture, or detail of
merchandise will be accurate / the same as the actual product.
From time to time this web
site may include links to other websites. These links are provided
for your convenience to provide further information. They do not
signify that we endorse the website(s). We have no responsibility for
the content of the linked website(s).
You may not create a link
to this website from another website or document without The Mill
Shop’s prior consent.
We reserve the right to
modify or withdraw, temporarily or permanently, this website (or any
part thereof) with or without notice to you and you confirm that we
shall not be liable to you or any third party for any modification to
or withdrawal of the website; and or change the conditions from time
to time and your continued website (or any other part thereof)
following such change shall be deemed to be your acceptance of such
change. It is your responsibility to check regularly to determine the
conditions have been changed. If you do not agree to any change to
the conditions then you must immediately stop using the website.
We cannot guarantee that
something you may have seen on a previous visit will still feature on
our website when you visit again. We reserve the right to make
changes to the website without prior notice.
Delivery
Destinations
Delivery of all products
is worldwide.
We reserve the right not to deliver orders if we believe the
address is not secure, for example, to a communal postal address or
PO Box. If this affects an order you place, we will notify you as
soon as possible.
Privacy
This privacy policy sets
out how Isle gallery uses and protects any information that you give Isle gallery when you use this website.
We will treat all of your
personal information as confidential and we will keep it securely and
will fully comply with Data Protection and consumer legislation.
You should be aware that
if we are requested by the police or any other government authority
investigating illegal activities to provide your personal information
and/or user information, we are entitled to do so.
Isle gallery may change
this policy from time to time by updating this page. Please check
back frequently to see any updates or changes to our privacy policy.
Questions regarding this policy should be directed to
info@islegallery.com
.
We may collect the
following information:
- Name and job title
- Contact information
including email address
- Demographic information
such as post code, preferences and interests
- Other information
relevant to customer surveys and/or offers.
What we do with the
information we gather:
We require this
information to understand your needs and provide you with a better
service and in particular for the following reasons:
- Internal record keeping
- We may use the
information to improve our products and services
- We may periodically send
promotional email about new products, special offers or other
information which we think you may find interesting using the
email address which you have provided.
- From time to time we may
also use your information to contact you for market research
purposes. We may contact you by email, phone, fax or mail. We may use
the information to customise the website according to your interests.
Website errors
We endeavour to present
the most recent, most accurate and most reliable information on our
website at all times. However, there may be occasions when some of
the information featured may contain incomplete data, typographical
errors, or inaccuracies. Any errors are wholly unintentional and we
apologise if incorrect information in merchandise price or item
availability. We try to ensure that all pricing on the website is
accurate, but occasionally an error may occur and goods may be
incorrectly priced. If we discover that a pricing error has been
made, we reserve the right to suspend your order and contact you to
ask whether or not you wish to continue with the order at the correct
price. We will not be obliged to supply goods at the incorrect price.
We present our content ‘as is’ and make no claims to its
accuracy, either expressed or implied. We reserve the right to
correct errors or to update product information at any time without
prior notice.
VAT
For non UK, customers residing in
Jersey and Guernsey, countrplease note that any items purchased from Isle gallery website are inclusive of VAT and we have no obligation to
supply items with zero percent VAT.
All queries relating to
Vat should be made to the Customs Department at the Isle of Man
Government on ++44 (0) 1624 685685.
Cancelling your
order
You may cancel your order
with us providing that we haven’t picked, packed or despatched your
items. If we have picked, packed or despatched your items then we are
unable to stop the delivery process. You may of course return any
goods you do not want in accordance with our returns policy, but we
will not be able to refund the outward postage costs. Please refer to
the returns section on this website for further details.
Returns Policy
At the Isle gallery, we want
you to be satisfied with your purchases that you make. Should you
require to return anything you have purchased from us the following
policies apply.
Goods purchased maybe
refunded or exchanged providing you have a valid proof of purchase and are
returned unused in their correct packaging.
If we find that the
product has not been returned to us in fully resalable condition we
reserve the right not to refund or exchange the item.
Non returnable items: pierce earrings and other pierced jewellery
Returns via post:
You may return an item via post using the returns slip provided it is
within 28 days of purchase with your delivery returns note, please
ensure that you retain proof of postage as we cannot accept liability
for goods that get lost or damaged when they are returned.
Returns via the Mill
Shop: Alternatively you may return the item to
the store within 15 days of purchase by presenting the item and your
delivery note as proof of purchase to a member of staff
and inform them that you purchased it
online. You can then obtain an exchange or a refund via the original
payment method. Please not we cannot except returns into store
without a delivery note.
Please note that delivery
charges will only be refunded if the product has been incorrectly
sent by us or is proved to be faulty.
No refunds will be given
without a receipt or other proof of purchase.
The above does not
affect your statutory rights.
Items lost in the
post
If the delivery date has
exceeded and you have still not received your full order please
contact us at info@islegallery.com
We will then investigate
the matter; this could take up to 5 working days. However we will
keep you informed, please note we can only entertain enquires for
lost items within 30 days of dispatch.
If you have returned an
item to us and you have not yet received a refund within 30 working
days of postage please contact us at info@islegallery.com
and we will investigate the matter further, this could take up to 5
working days. Please note it may take your bank up to 21 working days
to refund your account, we are not liable and cannot take
responsibility for any bank charges that you may incur during the
refund process.
We will not be held
responsible for any delay or failure to comply with our obligations
under these conditions if the delay or failure arises from any cause
which is beyond our reasonable control.
This condition does not
affect your statutory rights.
Website disclaimer. The information contained in this website is for general information
purposes only. The information is provided by The Mill Shop LTD and while
we endeavour to keep the information up to date and correct, we make no
representations or warranties of any kind, express or implied, about
the completeness, accuracy, reliability, suitability or availability
with respect to the website or the information, products, services, or
related graphics contained on the website for any purpose. Any reliance
you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including
without limitation, indirect or consequential loss or damage, or any
loss or damage whatsoever arising from loss of data or profits arising
out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which
are not under the control of The Mill Shop LTD. We have no control over
the nature, content and availability of those sites. The inclusion of
any links does not necessarily imply a recommendation or endorse the
views expressed within them.
Every effort is made to keep the website up and running smoothly.
However, The Mill Shop LTD takes no responsibility for, and will not be
liable for, the website being temporarily unavailable due to technical
issues beyond our control.
